The small things,
answered slowly.

We recommend arriving 20 minutes before your appointment to settle in, enjoy a welcome tea, and transition into the rhythm of the space. Hydrate well throughout the day, and avoid heavy meals an hour before your session.

Treatments may be rescheduled or cancelled up to 24 hours in advance at no charge. Cancellations within 24 hours are subject to a 50% fee; no-shows are charged in full. We hold each appointment with care, and ask the same in return.

Yes. Our VIP suite hosts up to four guests for The Ritual Gathering, and larger occasions can be arranged with advance notice. Please reach out directly to plan a bespoke experience.

Our welcome and closing tea service includes a rotating selection of caffeine-free herbal blends and traditional preparations. Please let us know of any allergies when booking and we will arrange accordingly.

Our Curated for Her collection includes Prenatal and Postnatal Massage performed by therapists specially trained for these stages. We recommend speaking with your physician and disclosing your trimester when booking.

Every visit includes a private changing suite, welcome and closing tea service, robes, slippers, amenities, and use of our relaxation lounge before and after your treatment.

Yes. Gift cards are available for any treatment or denomination, presented in our signature linen envelope. Please reach out via the Contact page to arrange.

In keeping with the tranquil atmosphere of The Reserve, guests must be 16 years or older. Younger guests may be accommodated for select treatments with prior arrangement.